Cancellation & Refund Policy
1. Subscription billing & cancellations
- Subscriptions renew automatically at the end of the subscription period (monthly) unless you cancel before the next billing date.
- You may cancel your subscription at any time from your account profile or by contacting support at contactarastellar@gmail.com. Cancelling stops future renewals, it does not automatically issue a refund for the current billing period.
- If you cancel your subscription, you will not be charged for the next billing cycle. Your access to the paid reading content, features, and services will continue until the end of your current paid subscription period.
2. Refund eligibility
Arastellar provides access to serialised digital fiction via a paid subscription. Because our service delivers digital content instantly and continuously, we do not offer refunds except as described below:
- Technical failure that prevented access and that we were unable to resolve within a reasonable period; or
- Duplicate charges or clear billing errors; or
- Where required by law or payment provider rules.
To request a refund based on an exception, contact us at contactarastellar@gmail.com with your account details and order information within 5 days of the alleged technical issue or error charge. We may ask for proof (screenshots, order number). Refunds are assessed case-by-case and granted at our discretion.
3. Refund processing
If a refund is approved, it will be issued to the original payment method. Refund processing times and the exact method depend on the payment processor. You may see the refunded amount reflect in your payment method in 15-20 days.
Refund & Cancellation Policy
Last Updated: [Date]
At [Your Company Name], we strive to provide the best products and services to our customers. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be processed.
1. Service & Product Purchases
All purchases made through our website or payment gateway (such as Razorpay) are subject to this policy.
Once an order or subscription is confirmed, it cannot be canceled unless otherwise stated.
Refunds will only be issued under specific conditions mentioned below.
2. Refund Eligibility
Refunds may be considered in the following cases:
Duplicate payment due to technical error.
The service or product was not delivered as promised due to our fault.
Cancellation by [Your Company Name] before service delivery.
No refunds will be provided in cases of:
Change of mind or dissatisfaction after the service/product has been delivered.
Customer failing to provide necessary information for service delivery.
Issues arising due to third-party integrations beyond our control.
3. Refund Process
To request a refund, please contact us at [Your Support Email] within 7 working days of your purchase.
Once approved, refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider (Razorpay timelines may apply).
4. Cancellation Policy
Customers can request service cancellation before work has started or before order confirmation.
Once service or project work begins, cancellations are not accepted.
5. Transaction Fees
All payment gateway fees (like Razorpay transaction charges) are non-refundable. Refunds will be issued after deducting applicable charges.
6. Contact Us
For questions or refund requests, please contact us:
📧 Email: [Your Support Email]
📞 Phone: [Your Support Number]
🏢 Address: [Your Business Address]
