Privacy Policy

Arastellar respects your privacy. This policy explains what personal data we collect, how we use and protect it.

1. Data we collect

We collect information to provide and improve the Service:

• Personal Identification Information (Registration Data): When you register or subscribe, we collect data such as your name, email address, and chosen username.
• Payment Information: We use third-party payment processors, Razorpay and Paypal, to process all payments. We do not directly store your credit card or sensitive payment details. Your payment information is provided directly to our processor, whose privacy policy governs the processing of this data. We receive transaction details such as payment status, purchase amounts, invoices, last four digits of your card for verification purposes and subscription start/end dates.
• Usage Data: We automatically collect information about your interactions with the Service, including reading history (which stories you read, where you bookmark), comments, likes, and other user-generated content, device information (IP address, browser type, operating system), support logs (messages exchanged with support).
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information for essential site functions and analytics (e.g., keeping you logged in).

2. How we use data

We use the collected data for various purposes:

• Provide and maintain the Service (billing, access control)
• Process payments (via payment processors).
• Communicate updates and respond to support requests
• Improve the Service and personalise recommendations
• Comply with legal obligations (where required, we rely on your consent or legitimate interests to process data.)

3. Data security and sharing

• Security: The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data, however, in the unlikely event of a breach, we will follow legal obligations to notify affected users and authorities. Data may be processed in countries other than your country of residence, where required, we take steps to ensure a similar level of protection.
• Sharing: We may share your personal data with service providers (e.g., Razorpay for payments, hosting providers) and legal or regulatory authorities (when required). We will never sell your personal data to third parties.
• Data retention: We keep account and transactional data for as long as required for legitimate business purposes, tax accounting, or to comply with law. You can request deletion of your account by contacting support at contactarastellar@gmail.com (subject to any legal obligations to retain certain records).
• Children: Our Service is not directed to children under age 16. We do not knowingly collect personal data from children below that age.
• Changes to the policies: We may update the policies, material changes will be communicated on the site.